Thailand
Accredited Investors
General Questions
- Can I deposit from a joint bank account?
- How can I make a complaint?
- How do I close my account?
- How do I make changes or delete my goal?
- How is StashAway different from other robo-advisors?
- Referral Programme
Getting Started
- How do I get started?
- What document would I need to open an account?
- Why do you need to collect my personal information?
- I am not Thai citizen; can I open an account?
- I work at a financial institution; can I invest my money with StashAway?
- I'm a US Tax Resident; can I open an account?
Investments
- What is the StashAway Risk Index?
- What is your investment strategy?
- What is an ETF?
- Why does StashAway invest in ETFs?
- Can I choose which ETFs or securities I invest in?
- Can I change my investment plan later?
General & Goal-based Investing
- Can I stop sending deposits for a few months and resume investments after?
- Can I withdraw to a bank account that is different from the one I originally made the deposit from?
- How are my returns calculated?
- How do I make changes to my one-time and monthly deposits?
- How do I withdraw money from my StashAway account?
- How much have I earned from the funds I have invested so far?
Thematic Portfolios
- How do Thematic Portfolio fit into my financial plan?
- What are Thematic Portfolio?
- What are the fees involved in Thematic Portfolio?
- What does 'balancing assets' mean?
- How are the thematic ETFs selected?
- How were these themes selected?
Flexible Portfolios
- What are Flexible Portfolios?
- What are the Flexible Portfolio templates?
- What is a Risk-focused template and what does it comprise of?
- What is Passive Income template and what does it comprise of?
- What is World Index Tracking template and what does it comprise of?
- Can I edit my Flexible Portfolio after it has been created and funded?
Fees
- When does StashAway bill me for the fees?
- How can StashAway charge lower fees compared to other banks and financial advisors?
- Will prices always remain at these low levels?
- Are there fees for transferring money in or out of the account?
- Do you charge a fee if I withdraw funds from my StashAway account?
- Do ETFs have fees?
Taxes
Security
- Is StashAway SEC-regulated?
- Where is my money kept?
- What safeguards does StashAway have in place to ensure that my assets are protected from fraud?
- How does StashAway verify my identity?
- Where is my personal information stored?
- How secure is LINE?