Nino Ulsamer
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What Financial Institutions (FI) do you accept deposits from?
We accept deposits from any FI, as long as it is not sanctioned by any relevant international body or governments. If you make a deposit from an FI that is not licensed by Dubai Financial Services...
How long does the StashAway Simple™ deposit and withdrawal process take?
For deposits from your personal bank account, it takes up to 2 to 4 business days. For withdrawals to your personal bank account, it takes up to 3 to 5 business days.
Where can I find my unique reference code?
Your unique reference code can be found on the “Transfer” page for the Mobile Application and under “Manage Deposits” tab when you log in via a Web Application. A copy of the transfer instructions ...
Where do dividends go?
The dividends you may earn will be automatically reinvested in all your portfolios. You may find all dividend payments are reflected in your "Transactions" tab.
Where can I see all my investment activities?
To see your total assets and returns:Step 1: Log in to your StashAway account.Step 2: Select your portfolio.Step 3: Click on the “Assets” tabTo see your transaction history:Step 1: Go to “Transacti...
What if I forgot to include the unique reference code when I made a deposit?
If the transfer was from an account under your name, we will be able to manually link it to your StashAway account. Once we receive it, we will send you a receipt confirmation, either on the same d...
What is Time-weighted Return?
Time-weighted Return is the most commonly-used return calculation in the financial industry, and is an easy metric to compare returns between different portfolios. By tracking the portfolio’s perf...
I've set up my transfers, now what?
The funds will be reflected in your StashAway account within 1 to 2 business days. Kindly note that non-local bank transfers may take longer due to extra verification measures. Once we have receive...
What is Money-weighted Return?
Money-weighted Return (MWR) assigns a weight to each of your deposits and withdrawals. So, a deposit of $1,000 has a lesser effect on your portfolio’s return figure than a deposit of $100,000. Thi...
Why do transfers not happen immediately?
Your bank may take some time to process the deposit request before the transfer reaches us. For example, interbank transfers may take up to 1 to 2 business days.