Nino Ulsamer
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Why is 90% withdrawal converted into a full withdrawal of the portfolio's assets?
As we can only trade when the market is open, we cannot guarantee that we will be able to sell your assets for cash at the exact moment that you opt to withdraw your funds. Therefore, the value of ...
What is rebalancing?
Rebalancing a portfolio involves adjusting the composition of a portfolio by buying and/or selling specific assets in order to re-align a portfolio to its target composition in the case that market...
I have multiple portfolios. How should I use my reference code?
Your unique reference code is for linking all of your deposits (to any and all goals) to your StashAway account. Including your reference code in all deposits (one-time or monthly) will expedite th...
Can I withdraw to a bank account that is different from the one I originally made the deposit from?
Withdrawals can go to another bank account as long as the bank account has the same legal name associated with the StashAway account.
How do I make changes to my Investment Goals?
If you're using the Web Application To make changes to your goal(s), kindly log into your account and click the "Investments" tab > click on "Goals" tab > click on the investment goal you would lik...
How much have I earned from the funds I have invested so far?
To find out about your returns, you can log into your StashAway account. Select "Investments", click on the "Performance" tab. The "Performance" tab will show you the breakdown of your returns in U...
Can I withdraw in USD to a USD account?
Yes, you can, if you have previously deposited USD in your StashAway account. If you have only deposited AED but are withdrawing to a USD bank account, your bank may charge you fees when receivi...
I have moved. What do I need to do?
If any of your personal details change for any reason, please contact our Client Experience team at support@stashaway.ae so that we may update your records accordingly.
Can I change my investment plan later?
Absolutely! For Web App users: Simply log in to your Account > "Investments" > "More option" tab > click on "Edit portfolio". Make changes to the portfolio as you wish by moving the slider and fina...
Can I stop sending deposits for a few months and resume investments after?
Yes; you can stop and resume anytime you wish. You are never bound to deposit plans, and will never be charged a fee for changing your deposit plans.