Nino Ulsamer
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Where is my personal information stored?
Your personal information is securely stored in our databases, in accordance with the Dubai International Financial Centre (DIFC) Data Protection Law and other applicable data protection and privac...
How do I make changes to my one-time and monthly deposits?
To update the instructions for One-time or Monthly Deposit, kindly refer to the following: Web App: Select "Manage Deposits" > Select either update one-time or monthly deposit plan > Proceed to u...
Will prices always remain at these low levels?
Absolutely! We were founded on the belief that high-quality financial advice should not come at a prohibitive price, and that low fees are a key ingredient to our customers' long-term financial suc...
How is StashAway different from other financial advisors?
StashAway offers a wide range of low-cost investment options, unlike traditional advisors who charge high fees and offer one-size-fits-all investment packages. We use advanced technology that max...
How old do I have to be to open an account?
The minimum age required to open an account with StashAway is 18 years old, by birth date at the time of account creation.
How is StashAway Simple™ different from a fixed deposit account?
There is no minimum lock-up period. You can withdraw from StashAway Simple™ at any time.
Who has access to my information?
We do not outsource customer service to third party providers. All our staff are trained in-house so that we have tighter controls over the onboarding process, and our Client Experience team does n...
How is StashAway different from other robo-advisors?
StashAway provides you with investment options to allow you to advance through your investment journey. Our investment options include our three General Investing Portfolios, Thematic Portfolios, F...
How should you compare your StashAway returns to the returns of your other investments?
A single return figure (Time-Weighted Returns vs Money-Weighted Returns) does not tell the whole story of how well a portfolio performs. Returns are one thing but the level of risk exposure your po...
How do I change my password?
If you're using the Web Application: Log in to your StashAway account, click on "Your Name" > "Settings" > “Security” If you're using the Mobile Application: Log in to your StashAway account, click...