Nino Ulsamer
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Why do you ask which country my bank account is from?
If you wish to transfer funds into your StashAway account from a bank account based outside of UAE, regulations necessitate further checks to verify your identity.
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How are my returns calculated?
We display Total Returns, Time-weighted Returns (TWR), and Money-weighted Returns (MWR). The multiple ways of viewing your returns give you the flexibility to understand the performance of your ind...
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How is StashAway Simple™ different from other cash management solutions in the market?
A common misconception is that a savings account’s entire balance will earn upwards of 3.5%. But, that’s almost never actually what the fine print says. Average savings accounts have confusing tier...
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How much experience does your investment team have?
Our investment team has top analysts with a combined of more than 4 decades of experience and is led by industry leader: Our Chief Investment Officer, Stephanie Leung, started her career in finan...
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Are there fees for transferring money in or out of the account?
Not at all! If you choose to deposit or withdraw in AED, there will be a currency conversion fee charged at 0.08% on top of the spot rate. This fee is embedded in the exchange rate. If you'd like t...
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I am not a citizen of UAE; can I open an account?
Yes, non-UAE citizens can open an account with us. However, there are certain countries that we’re currently unable to offer our services to, such as countries not listed under the Gulf Cooperation...
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Why shouldn't I invest in StashAway Simple™ funds myself instead of having StashAway invest on my behalf?
We give you access to the Emirates NBD Islamic Money Market Fund at a low cost. With the MMF, we are using an institutional share class that has a lower total expense ratio (annual fee charged by t...
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Why have you asked me for additional verification documents for my deposit or withdrawal?
As part of DFSA guidelines, we may have to reach out to ascertain your source of funds for your deposit and your proof of bank account ownership for your withdrawal. Unlike the banks, who may have ...
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I'm a US Tax Resident; can I open an account?
Due to the increasing operational complexity of managing investments for US tax residents, we don’t accept US tax residents as of January 2022.
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How do I withdraw consent previously given in relation to my Personal Data?
You may, at any time, withdraw your consent to the collection, use or disclosure of personal data from us. One of the ways to withdraw your consent is to click on the “Unsubscribe” option availabl...