Nino Ulsamer
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How should I protect my Devices and Computer Systems?
The categories and suggestions below, many of which may apply to your home as well as your office, are some suggestions which you can and should adopt to ensure a secure online experience: Prote...
Am I still charged a fee even if I don’t log in often?
If you have investments on our platform, you will be charged the appropriate fees, regardless of whether or not you sign in. We designed it this way so that you can spend more time doing what you l...
How do you understand my attitude towards risk?
We ask you explicitly about your risk preferences during the initial financial assessment. Additionally, we give you the option to adjust the risk index for each portfolio as you wish.
Does my money in StashAway Simple™ get counted in my investment portfolio fees?
Your StashAway Simple™ portfolio’s balance does not get included in your AUM when we calculate your fees for your Investment Portfolios.
How is my portfolio personalised for me?
During the account opening process, we ask questions about your preferences to gain an understanding of your current financial situation. In the financial assessment that customers are required to...
Do ETFs have fees?
Please note that ETFs charge, on average, an expense ratio of 0.15%-0.25%. This is charged over the course of the year in the form of adjustments to the Net Asset Value. This is not an actual cash ...
Why shouldn't I just invest in the ETFs you have chosen on my own?
When investing as an individual, there are minimum trade sizes and high transaction costs imposed on the account, and this makes investing as an individual cost-prohibitive. With StashAway, you wil...
What safeguards does StashAway have in place to ensure that my assets are protected from fraud?
We have taken every possible measure to protect your assets, from requiring two-factor authentication for any changes and identity verification for withdrawals, building a secure server infrastruct...
What happens to my money if StashAway gets acquired, goes public, or closes?
Your money is kept entirely separate from StashAway's finances. To ensure that we never touch your money, we use custodian banks that hold your money, whether it's in cash or in securities. StashAw...
Can I choose which ETFs or securities I invest in?
Based on your risk preferences, selected goal, and current economic regime, our algorithm carefully picks the ETFs most suitable for your goal. This allows us to provide the most optimal diversific...