Hong Kong
Getting Started
- How do I get started?
- I need help. Can I speak to a real person?
- What document would I need to open an account?
- Is there a minimum deposit or fixed amount I need to invest?
- Who can open an account with StashAway Hong Kong?
- I work at a bank; can I invest my money with StashAway?
General Enquiries
- What products do StashAway offer? What is your investment strategy?
- How is StashAway different from other financial advisors?
- Why does StashAway invest in US-domiciled ETFs?
- Why does StashAway convert my money into USD?
- Is StashAway a Hong Kong company? Is StashAway licensed in Hong Kong?
- What happens to my money if StashAway winds down? Where is the asset kept?
Investments
- What are the assumptions of ERAA®, StashAway’s investment framework?
- What is an ETF? Do ETFs have fees?
- How did StashAway choose the ETFs that are in my portfolio?
- Can I choose which ETFs or securities I invest in?
- Why shouldn’t I just invest in the ETFs you have chosen on my own?
- How does StashAway execute my orders and how often?
General and Goal-Based Investing
- What is General and Goal-based Investing?
- What’s the difference between Core Portfolios and Higher-risk Portfolios?
- What are the assumptions of StashAway’s financial advisory algorithm?
- What is the StashAway Risk Index?
- What is dollar-cost averaging?
- How are my returns calculated?
General Investing powered by BlackRock®
- What’s the difference between General Investing powered by StashAway and General Investing powered by BlackRock®?
- Does BlackRock make money out of the General Investing portfolios powered by BlackRock®?
- How should I choose between General Investing powered by BlackRock® and General Investing powered by StashAway?
- What is the relationship between BlackRock® and StashAway?
- I can access these ETFs on my broker. Why wouldn’t I just buy them there?
Thematic Portfolios
- What are Thematic Portfolios?
- How do Thematic Portfolios fit into my financial plan?
- What are the fees involved in Thematic Portfolios?
- How are the thematic ETFs selected?
- What does ‘balancing assets’ mean?
- How were these themes selected?
Responsible Investing (ESG)
- What is Responsible Investing?
- What is ESG?
- How does StashAway calculate ESG scores?
- Will my returns be affected for the Responsible Investing Portfolio?
- What is the difference between Responsible Investing and General Investing?
- Can I switch between Responsible Investing Portfolios and General Investing Portfolios?
Flexible Portfolio
- What are Flexible Portfolios?
- What are the Flexible Portfolio templates?
- What is a Risk-focused template and what does it comprise of?
- What is Passive Income template and what does it comprise of?
- What is World Index Tracking template and what does it comprise of?
- Will my templates be rebalanced?
USD Cash Yield
- Will my actual returns always match the yield to maturity?
- What is yield to maturity?
- Are the investments in my USD Cash Yield portfolio subject to withholding tax?
- Is the balance in my USD Cash Yield portfolio calculated into my overall investments with StashAway?
- What are short-dated US Treasuries?
- Who is the USD Cash Yield portfolio good for?
Deposits and Withdrawals
- How do I fund my StashAway account and what are the Financial Institutions (FI) you accept deposits from?
- How long does it take for my money to get invested from the moment I make a deposit?
- How do I make changes to my one-time and monthly deposits?
- Can I withdraw at any time?
- Why is 90% withdrawal converted into a full withdrawal of the portfolio's assets?
- When will my withdrawn funds from StashAway appear in my bank account?
Fees
- When does StashAway bill me for the fees?
- How can StashAway charge lower fees compared to other banks and financial advisors?
- Will prices always remain at these low levels?
- Are there fees for transferring money in or out of the account?
- What are the fees charged by StashAway and how are the fees calculated?
- How do I pay fees?
Taxes
Security
- How to report security vulnerabilities?
- What safeguards does StashAway have in place to ensure that my assets are protected from fraud?
- What happens to my money if StashAway gets acquired, goes public, or closes?
- Is it secure to send my information over Whatsapp?
- Who has access to my information?
- Where is my personal information stored?